Bibolin is the brand owner of Bibolin and authorized seller of Bibolin products on Amazon platform. The other only authozied seller of Bibolin products on Amazon platform is Bibolin. Please avoid purchasing Bibolin products from other authorized sellers.
Our products are shipped from US by Amazon. Normally shipping from US by Amazon takes around 3-5 business days and shipping by Amazon depends on Amazon fulfillment speed.
If you need expedited shipping, please pay the expedited shipping feewhen placing the order. We would know from Amazon system that you’ve paid the expedited shipping fee and fulfill the order accordingly.
About Customer Service
Upon receipt of our product, if you find the item defective or not as described. Please contact us immediately within 7 business days and we would solve your issue accordingly.
Please note that we would need evidence for product issues. You would need to provide product photo in the case of wrong description and share with us a short video showing the defective product in the case of defective item. Return or refund would be processed within two business days after receiving your proof.
In the case of return, please return the product with all accessories and original packaging to our required address.
– Buyer submits a return request via Amazon
– We authorize return request via Amazon
– Amazon email to you the return address and return instructions
– Buyer ships to our required return address within 7 business days with return label included in the return parcel.
– We issue FULL refund to buyer upon receipt of returned product.
Please note that buyer would have to pay the return shipping fee himself/herself if the product is required to be returned to US warehouse.